FAQs

Upon receiving your quote, we require a 50% deposit to secure your rental items. This can be accomplished by mailing a check or contacting our office to provide credit card information.

We offer delivery services with a fee calculated based on the distance to your location.

The remaining balance is due seven days prior to your event date.

To determine the appropriate tent size, please contact our office to discuss your guest count. We will assess your requirements and provide a personalized quote based on your specific needs.

We offer customer-setup pole tents in sizes 20'x20', 20'x30', and 20'x40'. These tents require full staking around the perimeter, making grassy areas ideal for installation.

Yes, we can accommodate tent setup on blacktop or concrete surfaces using weighted frame tents. Our team will handle all deliveries and setups for frame tents, as this option is not available for customer pickup.

Weekend pickup or return of rental items can be arranged by scheduling an appointment. Please inform us of your preferred timeframe, and we will do our best to accommodate your request.

Our standard delivery and pickup window is from Friday to Monday, depending on the venue. While this may vary based on our schedule, we strive to accommodate specific requests whenever possible.

An eight-foot banquet table can comfortably accommodate eight people, with four individuals seated on each side.

In the event of a cancellation, please contact our office to discuss our cancellation policy. We aim to provide a fair refund based on the circumstances of your cancellation.